Terms of Service

These terms govern your use of the REWIRED app and membership (“the Service”), operated by [COMPANY LEGAL NAME], organisation number [ORG NUMBER], registered in Sweden at [REGISTERED ADDRESS](“we”, “us”). By creating an account or purchasing a membership you accept these terms.

Contact: [SUPPORT CONTACT EMAIL].

The Service is a membership space (The Rewired Room) containing structured programs (such as BALANCED, The Rewired Woman and Work, Freedom & Flow), related materials, and Runa, an AI coach. Which programs you can access depends on your membership and purchases.

You sign in with a login link sent to your email address. Your account is personal: keep your email account secure and do not share your login links or your membership with others. You must be at least 18 to use the Service.

• Memberships are recurring subscriptions billed in advance through our payment provider, Stripe. Prices are shown at checkout and include VAT where applicable.
• Your subscription renews automatically at the end of each billing period until you cancel.
• You can cancel at any time from your account page. Cancellation takes effect at the end of the current billing period; you keep access until then.
• If a renewal payment fails and is not resolved, access is paused until payment succeeds.

As an EU consumer you normally have a 14-day right of withdrawal for online purchases. The Service is digital content and a digital service: by starting your membership and accessing program content immediately, you request immediate performance and acknowledge that, to the extent you have consumed the digital content, your right of withdrawal is affected accordingly under the Swedish Distance Contracts Act (lag om distansavtal och avtal utanför affärslokaler).

To exercise a withdrawal, email [SUPPORT CONTACT EMAIL] within 14 days of purchase. Our refund handling beyond the statutory minimum is described at checkout: [REFUND POLICY SUMMARY].

Runa is an artificial intelligence coach. Runa’s responses are generated by an AI model and can be incomplete or wrong. Runa does not provide medical, psychological, psychiatric, legal or financial advice, and nothing in the Service is a substitute for professional care. If you are in crisis or concerned about your health, contact a qualified professional or the emergency services in your country.

You agree not to:

• share, resell or publish program content or your access to it,
• copy or scrape the curriculum, prompts or app content,
• use the Service, including Runa, for unlawful purposes or to attempt to harm, probe or overload the Service,
• misrepresent who you are when creating an account.

We may suspend or terminate accounts that break these rules.

All program content, methods, materials, branding and the app itself are owned by us or our licensors. Your membership gives you a personal, non-exclusive, non-transferable licence to use them for your own development while your membership is active. Anything you write in your own notes and reflections remains yours.

To the extent permitted by law, we are not liable for indirect losses or for outcomes that depend on your own decisions and actions. Nothing in these terms limits rights you have under mandatory Swedish or EU consumer law, or liability that cannot lawfully be limited.

We may update the Service and these terms. If a change is material, we will give you notice by email or in the app before it takes effect; if you do not accept it, you can cancel before the change applies. We may discontinue the Service with reasonable notice, in which case prepaid, undelivered periods are refunded pro rata.

These terms are governed by Swedish law. Disputes are resolved by the Swedish courts, without limiting your right as a consumer to bring proceedings in your own country. You can also turn to the Swedish National Board for Consumer Disputes (ARN, arn.se) or the EU online dispute resolution platform (ec.europa.eu/odr).